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FREQUENTLY ASKED QUESTIONS
We carefully select frequently asked questions from our customers to ensure an informative and enlightening experience in our store.
ABOUT OUR JEWELLERY
No. All of our pieces are completely hypoallergenic and free of lead and nickel.
Gold plated jewellery means that a layer of gold is fixed to the surface of a base metal. At Royal & Co, we only use genuine gold in our plating.
We recommend giving your jewelry occasional breaks and storing it in a jewelry organizer. To ensure a long-lasting finish on your jewelry, avoid contact with moisture and liquid cosmetics – this includes body oils, lotions, sunscreen or makeup. We recommend removing jewelry before showering or swimming.
The creative process begins with designers immersed in the art of ideation. They transform concepts and inspirations into detailed drawings that become the basis for our magnificent jewelry. The use of high-quality materials is crucial, and each metal, from silver to copper, undergoes a meticulous process.
The alloy is prepared through casting, molding and rolling, where precise cuts give shape to the designer’s vision. The finishing stage is an artistic dance with files and sandpaper, refining the surface of the piece until it reaches perfection. The final polishing adds the touch of shine that is characteristic of R&C jewelry.
Electroplating, a cornerstone of our materials mastery, is a crucial step in enhancing attributes such as shine and strength. “Bathing” in an aqueous solution of metals such as gold, silver, rhodium and graphite transforms the raw piece into a gleaming masterpiece.
SHIPPING AND DELIVERY
We usually ship all orders within 24 hours after confirming the purchase.
Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.
To modify or cancel your order, please send us an email to Royalecompanhia@gmail.com.
*Once we have shipped your order, you will no longer be able to modify it. Please send us an email when you receive your order to make the exchange or return.
RETURNS AND WARRANTIES
We accept returns of any unworn merchandise within 30 days from the date of shipment. If your jewelry does not arrive to your satisfaction, we will replace your order immediately and free of charge.
Returns are subject to a return shipping fee. The cost is calculated during the return process.
Please email Royalecompanhia@gmail.com for return or replacement inquiries.
Yes. We offer a guarantee for all jewelry purchased on our website.
18k gold and white gold plated jewelry is guaranteed within 60 days of purchase.
We want you to love your RUBY & CO products!
Our business is built on service and quality, so if your order is not satisfactory, we will provide a solution immediately.
Any unused item in its original packaging may be returned within 30 days from the date of shipment for a full refund of the item(s) purchased. The customer is responsible for return shipping costs. Simply send us an email at Royalecompanhia@gmail.com to find out how to proceed with your return.